We're thinking about working on new features related to late deliveries.
Here's the question: If you are late/close to being late on delivering a Gig, how could Fiverr help you manage it?
Let us know any thoughts.
Thanks!
Reply to @sabiansoldier: That is *such* a good idea! I have ADHD and sometimes gigs slip out of my mind until it's nearing too late... I'm trying to curb that, but even so, this feature would be great to have.
Reply to @sabiansoldier: Here's a scenario. You have a project due in 5 days. You buy a logo for this project. On day 4, the seller requests an extension for 2 days. Oops, but your project is due in 1 day! Now, you don't have time to order a different gig. You have to go with the gig you already ordered. If you're mean to the seller, he/she might get upset and give you a bad product. After 2 days, you get your logo but you missed your deadline. You have a bad experience with Fiverr due to this and won't be back.
See why mutually "agreeing" to a deadline increase is a bad idea?
Reply to @mintyone: You encounter that risk with any order that you make. In your scenario you share the blame with the seller. Did you make 100% clear that you needed your product by a certain date? Did the seller explain to you that they were having difficulty and might be late.
The bottom line is always communication. And the point of this is to devise something so that if buyer and seller MUTUALLY agree to the extension then there is no negative consequences.
Reply to @mintyone: The idea is if the buyer needs the product within the original time limit (like in the situation you described,) they have the option to decline the time extension, Obviously the buyer would only agree if it was not an issue to get the product a bit later than expected. Your argument is invalid.
I would love to see an option on the modification button to allow buyer and seller to agree on an extension. I think many buyers would be just fine with waiting longer if they could get mods. I hate being late and I hate trying to decide whether to push a buyer who has a genuine mod request or to have to cancel just to avoid being late.
Reply to @fonthaunt:
(Piping in as a buyer, here...)
This would be a great idea!
Even when "mods" aren't involved, there are times when a seller needs more time: suddenly swamped with orders, the light isn't right for their photo gig, computer problem, site glitch, flu bug, electricity failure because of massive storm, and so on.
Once I've found a seller who is reliable and good at what he or she does, I like to continue to buy from that person. My projects are generally not time sensitive, so I wouldn't be opposed to giving the seller more time, to get more time-sensitive orders in to other clients. It would be very neat to be able to "extend the deadline" from the buyer's side, so the seller wouldn't need to worry so much.
I'm probably not expressing this well, but (based on some of the threads in the forum) it seems that sometimes a seller would like to request an "extension", but has the unenviable choice of cancelling an order or risking the potential wrath of a possibly-psychotically unreasonable buyer.
"Too long, didn't read" version: It'd be good to have some way for a buyer to approve an extended deadline.
Reply to @mintyone: Wow, really? Do you think your sellers aren't people, with emergencies and things happening in their lives? I'm sorry, but for 5$ a pop, you can expect professionalism, a good product, but you can't expect that person to put their life on hold if they have something important going on. Their life doesn't revolve around your order, and it's unfair of you to deem that "unacceptable". Of course, if you've already told them you have a definite deadline, and they don't let you know in time, you're entitled to being angry, but in the case of a regular order, people should always put their life emergencies before one random order.
Reply to @mintyone: No offense @mintyone, I understand your point of view if you are doing a signature - a relatively easy Gig - but there are some people here that actually do more complex jobs and sometimes you just need more time for a job to deliver better quality. In my case, I offer translation Gigs and even if I set the Gig to "500 words in 2 days" myself, some people will come up with a totally complex text and the research alone will take 2 days. Now I am in a tight spot to either a) deliver bad quality, just to be within the allotted time, b) cancel/reject the Gig or c) try to over-complicate with lots of rules and exceptions to the simple premise of delivering 500 words in 2 days.
Hello,
Honestly, please remove the feature that leaves an automatic negative review if you do not deliver on time.
Just cancel the order, refund the money to the buyer and move on.
It's just pointless - reviews are about what experience you have with a seller - just because someone didn't deliver an order on time, does not make sense to leave an automatic negative review. They did not have any form of experience with your service.
And if the order IS late, cut the seller some slacks and give them an extra day or two to work on the order without further penalties.
Hmm another idea is to have an automatic notification being sent to you saying "you have x amount of time before order #??? is late."
Just throwing ideas out there.
Reply to @mystic_insight: I agree to everything you said^
The reason why i'm at 94% is from not delivering on time and they left a negative feedback because of it.
Its not really easy working with a gig that requires the weather to work with you, even though you left a disclaimer. Now my sales drop tremendously.
I agree, I'd like to see something where a buyer could agree to an extended deadline. I have had some late deadlines, but no complaints from the buyers because we both understood that the work I was doing was worth putting the extra time in.
Yes something to help with late deliveries.
1. Maybe a tracking system for items that being delivered via mail. Like in my case when I do reviews on products I need to wait for delivery of it once the order is made.
- This sometimes causes the gig to go to late status however currently my customers are willing to let that go..
2. Radio buttons for flexible time option for buyers for those gigs that need extra time.
Reply to @itsyourthing: And beyond that, don't release ANYTHING without first telling everyone well in advance about what the feature is and what it will do! You MUST give your users the time to be prepared for these huge changes!
And ... seriously ... get on that LinkedIn group. There are almost 700 people requesting access and it is being completely ignored by the only staff member managing it.
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