This post is to hopefully help sellers find the answers they need. THIS IS NOT ALL MY OWN! I have collected these tips from across the forums so they are all in one place. Please be aware that the forum on Fiverr is not a way to contact Customer Support :
This discussion is not a location for you to promote your gigs. Please promote your gigs in the "My Fiverr Gigs" category of the forums.
~.~Creating A Gig~.~
To create a gig, click "Sales" on the top bar of the Fiverr page, then the green "Create Gig" button on the right side.• An Enchanted Title
Do not explain everything you are going to do in your title, it just makes it cluttered and it will cut off the words strangely in a link. A wonderful Top-Seller here made the best statement for this. "When a buyer clicks on your gig, there should be no surprises." This means you need to keep your title direct and to the point.• The Right Department (Categories)
You don't go to the kitchen appliances section of a department store to look for shoes (at least, I hope not), so don't try to place your gig into a category and subcategory which would not make sense from a buyer's view. Do not make the same gig for two different categories!• Showing Off Your Talent (Pictures)
The gig gallery is where you upload images to represent your gig. Images must be in JPEG format, 682 pixels wide x 459 pixels high and no more than 2MB each. Your image cannot be a stock image or something you do not own the copyrights to.• Your Full Offer (Description)
Your description needs to contain as much useful information as possible in less than 1,200 characters, which is roughly 200 words. Don't just restate your gig offer and your credentials, include a bullet-point list of what exactly they will receive when they order.• Keywords & Tags
You have five(5) tags available to you, which can be multiple words or a single word.• Express Yourself (Video)
Videos are submitted for review by Fiverr before they are public, so don't panic if you do not see your video right away. Patience is all part of the process.Here are the video specifications:
1. under 50MB
2. 'high quality'
3. Length over 15 seconds but under 60 seconds
4. Must have some sort of soundtrack (either voice over or music which you own the rights to use)
5. Must include "Exclusive on Fiverr" stated either vocally or in easy-to-read text
6. Any images/footage used must be your own or you have the rights to use
If you need help promoting your gig, stop begging on the forum and start reading the amazing and useful tips others have posted. Your question on how to get more sales is asked AT LEAST 10X a DAY ... meaning the answers are there. Don't add to the spam.
Reply to @workersumon: • Step Eight: Activation
You have to manually activate your gigs now after you make them. To do this, go to your "My Gigs" page and click the number with "Suspended" as its description; this will bring you to the page where the gig(s) you just created are located and where gigs you decide not to offer for a time will go. Click the check box next to the gig(s) you want to activate then click the "Activate" button on top.
Reply to @kjblynx: I've only just started taking Fiverr seriously (My bad) but wow... this post is full of great info, so a big big thank you for your efforts here.
Reply to @kjblynx: It's been a while since this was bumped and I've noticed some forum posts looking for this sort of information lately. In the interest of some positive reading and discussion, I'm just bumping it up again overall.
I will add one tip just due to the season! New and Seasoned Sellers: Don't forget to use this opportunity! People are looking for Fall and Winter related items from sales letters to seasonal logos to gifts! Take the chance and come up with a gig related to that and possibly get some extra views and sales! Be sure and promote your holiday gigs too. There are some excellent Fiverr sellers out there who offer ways to promote your gigs, like blasting them on their blogs, if you need a boost. Note: Please don't use my note as a reason to self-promote on this forum/thread. If you would like to promote your holiday, promotional, or other gig use the "My Fiverr Gigs" forum. Happy Weekend!
Reply to @kjblynx: Reply to @writerlisaz: This unexpected and unwanted months of cut-off was just like a tornado or may be a tsunami in my real life. Anyways, I am back now and willing to write some kickass content for all the entrepreneurs, small business start-ups, innovative idea explorers and much more.
https://www.fiverr.com/users/souljaboi45/manage_gigs
You can also recommend it to your family and friends.
Thank you
Bianca
~.~Handling Orders~.~
You received an order, congrats! If your buyer submitted all the information you required (Ah! I forgot to go over that in the creation part!) it is time to get cracking down and working on gigs!• Communication Is Key
You'll want to handle your customer the same way you want to be handled at a check-out lane, professionally yet with personality!• Politeness. You need to keep the professional and friendly demeanor while working with someone, so being prompt and polite when speaking with them is essential. Use full sentences and avoid "YELLING" (all caps) and extreme exclamation points (!!! and !?!, for example) in order to better portray yourself and give a better feeling to your buyer.
• Regular Updates. Don't let your first contact be your delivery! Your buyer will appreciate knowing when you will be able to work on and finished they order; this shows that you are thinking about their order. You also want to keep them updated if there is anything ever preventing you from working on it, without going into personal details; they will thank you for making them aware and they most likely won't mind waiting a little longer if they are not in a rush.
• Asking for Review. When you deliver your order, leave a brief and friendly message asking that they leave a review if everything is delivered as they required. This makes it so they don't feel obligated, but they might take another look at the field and leave a little note, which will help other buyers trust your rating and experience!
• Having to Cancel. This happens, and it sucks. Sometimes a buyer asks for something you obviously do/will not offer, wants more than they are willing to pay for, mistakenly orders the wrong thing, or even intentionally tries to sabotage your ratio. Currently (Nov 5th) the system counts ALL cancellations against you, even ones force canceled by Customer Support . No matter who cancels the order, it will count against your profile by adding to your cancellation ratio, which can keep you from leveling and even remove your already earned Levels!
To handle this, you will need to stay polite and work with them; yes, it is frustrating, but flushing all your aggression at the person who you need to cancel with won't solve anything and might even cause your name to be soiled by them across the web.
#1: Make sure there is nothing you can do to solve the issue. Ask if there is anything you can do for them at all so the order can be completed on a positive note.
#2: If you have to cancel, go to the "resolution center" (link on the top of your order page by the order number) and click the "I am having trouble completing this order" to have the mutual cancellation option appear. Write a polite message and click the button to submit it. The order time will be frozen and the buyer can either accept or reject.
#3: If they reject, contact Customer Support by going to support.fiverr.com, signing in (you have to create an account for the support page if you have not before), then clicking the "Submit a Request" to make a ticket to the Support Team; again, be as polite as possible!
Reply to @eddycloyd: HIRE ME AS A WEB WRITER, COPY WRITER, GHOST WRITER and GET FULL VALUE FOR YOUR TIME AND MONEY
Sheriff's Note: There is a Self Promotion area on the Forum. Please use it and stop hi-jacking others.
Reply to @apicturesworth: I posted a collection of the tips previously (over a month ago) and posted this one almost two weeks ago because people continue to ask the questions which have been answered multiple times. I thought collecting those answers and making a sort of guide would help. I know the Fiverr team has done this in multiple different discussions, but they don't go into as much detail.
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